RETURN AND REFUND POLICY

At Paris Femme, we want you to be able to place your order with confidence. This page explains your rights and what to do, whether you change your mind or the item is defective.

In brief: returns accepted within 30 days of receipt · returns sent to our returns center in the United States · return shipping costs are your responsibility if you change your mind, and ours if the item is defective or we made an error · refunds issued within 14 days at the latest.

1. Changing your mind (right of withdrawal)

The law gives you a withdrawal period of at least 14 days. At Paris Femme, you have 30 days from receipt of your order to let us know that you wish to return it, without having to give a reason.

• Notify us by email at contact@parisfemme.com or via our withdrawal form.
• We will email you the return address. Send the item back within 14 days of your request.
• Returns are sent to our returns center in the United States. You are responsible for return shipping costs. International shipping to the United States may cost more than domestic shipping: check with your carrier before sending the item. We recommend using a tracked shipping service.
• Please return the item in a condition that allows it to be resold (unworn, with tags if possible). If the item has been handled beyond what is necessary to try it on, we may deduct the corresponding loss in value from your refund.

Exchanging a size or color: return the item using the procedure above and place a new order for the item you want. You are responsible for return shipping costs.

2. Defective, damaged, incorrect, or incomplete item

You are covered by the 2-year legal guarantee of conformity from the date of delivery. If your item is defective, damaged, does not match its description, or is not the item you ordered:

• Contact us as soon as possible at contact@parisfemme.com with your order number. Photos of the problem will help us process your request faster.
• You may choose to have the item repaired or replaced. If neither option is possible or resolves the problem, you are entitled to a price reduction or a refund.
• In this case, all costs (including return shipping) are our responsibility. If a return is required, we will tell you how to send the item back at no cost to you.

3. Late delivery or parcel not received

Delivery times are listed in our shipping policy. If your order has not arrived within the stated timeframe, contact us: we will check with the carrier and agree on a reasonable additional period with you. If the order is still not delivered by the end of that period, you may cancel the order and receive a refund, or request that it be shipped again.

4. Refunds

Refunds are issued to the payment method used for the order, within 14 days at the latest after we receive your withdrawal request. We may wait until we have received the item or proof that it has been shipped before issuing a refund. Depending on your bank, it may take a few additional days for the amount to appear in your account.

5. Your legal rights

Nothing in this policy limits your legal rights as a consumer, including the right of withdrawal and the legal guarantee of conformity applicable in your country.

Contact us

Email: contact@parisfemme.com — we respond to emails 7 days a week.
Phone (France): +33 6 44 65 70 62 — Monday to Friday, 9 a.m. to 5 p.m., and Saturday, 9 a.m. to 1 p.m. (Paris time); closed Sunday.

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Operating company: MIDDLETON LIMITED
Registration number: 80285400

Registered office:
Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Correspondence address:
Tour Oxygène, 10-12 Boulevard Marius Vivier Merle, 69003 Lyon, France
This address is neither a store nor a return address.