SHIPPING POLICY - PARIS FEMME
At Paris Femme, we do everything we can to ensure your order is processed and delivered safely and efficiently.
PROCESSING AND SHIPPING TIMES
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Order processing: Orders placed before 10:00 p.m. (Paris time) are generally processed within 1 to 3 days.
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Dispatch: Orders are shipped Monday to Friday.
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Estimated delivery time: 8 to 12 business days after dispatch, for a total of 9 to 15 business days (11 to 19 days for Israel; see the table below).
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Delivery costs: Free on all orders.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures and other circumstances beyond our control.
TRACKING AND DELIVERY UPDATES
Once your order has been shipped, you will receive tracking information by email or SMS.
Customers can use the tracking information to follow their parcel’s progress and receive carrier updates about its delivery or availability for collection.
Tracking information may take some time to update while the parcel is in transit or undergoing customs processing.
DELIVERY ATTEMPTS AND COLLECTION POINTS
If a carrier cannot deliver an order directly to the delivery address, the parcel may be made available for collection at a collection point, parcel shop, collection centre or designated carrier location.
Customers are responsible for collecting their parcel within the timeframe specified by the carrier and must monitor tracking notifications and follow the collection instructions provided by the carrier.
If an order is not collected within the timeframe specified by the carrier and is subsequently returned to the sender, please contact our customer service team so that we can review the shipment and inform you of the available options.
DELIVERY CONFIRMATION
An order may be considered delivered or successfully made available when the carrier's tracking information confirms its delivery to the address provided, its availability at a designated pickup point, or at any other authorized collection center.
Customers are encouraged to regularly check the tracking information and carrier notifications throughout the delivery process.
DELIVERY ISSUES
If the tracking information indicates that your order has been delivered, is available for pickup, or has been returned to the sender, and you have questions about the shipment, please contact us at:
Email: contact@parisfemme.com
Our customer service team will review the tracking information and guide you through the appropriate next steps.
CONTACT US
If you have any questions about your order or its delivery, please contact our customer service team. We are committed to reviewing your requests promptly and working with you to find a fair and appropriate solution.
Email: contact@parisfemme.com
Delivery times by country
| Country |
Estimated transit times |
Total time (processing + transit) |
| 🇫🇷 France |
8 to 12 days |
9 to 15 days |
| 🇩🇪 Germany |
8 to 12 days |
9 to 15 days |
| 🇪🇸 Spain |
8 to 12 days |
9 to 15 days |
| 🇮🇹 Italy |
8 to 12 days |
9 to 15 days |
| 🇷🇴 Romania |
8 to 12 days |
9 to 15 days |
| 🇸🇰 Slovakia |
8 to 12 days |
9 to 15 days |
| 🇨🇿 Czechia |
8 to 12 days |
9 to 15 days |
| 🇬🇧 United Kingdom (UK) |
8 to 12 days |
9 to 15 days |
| 🇺🇸 United States (USA) |
8 to 12 days |
9 to 15 days |
| 🇮🇱 Israel |
10 to 16 days |
11 to 19 days |
📍 Order tracking & notifications
Once your order has been shipped, you will receive a tracking number by email or SMS so you can track your parcel in real time. Upon request, delivery confirmation can be sent by SMS.
Contact
If you have any questions about your order, our customer service team is available:
📧 Email: contact@parisfemme.com — we reply 7 days a week
📞 Phone (France): +33 6 44 65 70 62 — Monday to Friday, 9 a.m. to 5 p.m., Saturday, 9 a.m. to 1 p.m. (Paris time), closed Sunday
Thank you for choosing Paris Femme for your shopping. We are committed to providing you with reliable and efficient delivery service.
🛍️ Paris Femme - Embrace fashion, live elegantly!
🌐 www.ParisFemme.com
