FREQUENTLY ASKED QUESTIONS (FAQ) – PARIS WOMAN

Welcome to the Paris Femme FAQ!
Here you will find answers to the most frequently asked questions about our products, deliveries, returns, and much more. If you don’t find what you’re looking for, don’t hesitate to contact us at contact@parisfemme.com.

🛍️ Orders & Payments

1. How do I place an order on Paris Femme?

  • Select your items, add them to the cart, and proceed to payment via our secure system.

  • We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

2. My payment was declined, what should I do?

  • Check the available funds on your card.

  • Make sure the payment information is correct.

  • Try another payment method or contact your bank.

3. Can I modify or cancel my order?

  • Once the order is placed, we quickly process shipments. Contact us immediately at contact@parisfemme.com if you wish to modify or cancel.

🚚 Delivery & Tracking

4. What are the delivery times?

  • Processing : 1 to 3 days (Monday to Sunday).

  • Delivery : 8 to 12 business days (France, Belgium, Germany, Israel, Czech Republic, Switzerland).

  • Free delivery everywhere!

5. How do I track my order?

  • Upon shipment, you will receive a tracking number by email or SMS.

  • You can track your package in real time via the provided link.

6. Do you deliver to countries other than France?

Yes! We deliver to France, Belgium, and Germany with the same timeframes.

🔙 Returns & Refunds

7. What is your return policy?

  • Deadline : 30 days after receipt.

  • Conditions : New items, unworn, with original tags and packaging.

8. How do I make a return?

1️⃣ Contact us at contact@parisfemme.com to obtain authorization.
2️⃣ Ship the item to the provided address.
3️⃣ Once approved, your refund will be processed within 7 business days.

9. Are returns free?

  • Return shipping costs are your responsibility, except in case of our error (defective or non-compliant item).

10. Can I exchange an item?

Yes! Return the item and place a new order for the desired item.

📞 Customer Service

11. How to contact you?

12. What to do if my package is lost or damaged?

Contact us immediately with your order number and photos if necessary. We will find a solution together!

💡 Other Questions

13. Do you offer discounts or promo codes?

Subscribe to our newsletter to receive our exclusive offers !

14. Where are your products made?

We work with European suppliers to ensure quality and ethics.

15. How do I know my size?

Check our size guide on each product page. If in doubt, contact us!

Thank you for choosing Paris Femme! 💖
For any other questions, feel free to write to us.

🌐 www.ParisFemme.com
📧 contact@parisfemme.com
📞 +33 6 44 65 70 62

Embrace fashion, live with elegance. 👗✨

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