REFUND POLICY
At Paris Femme, we want you to be able to shop with confidence. If an issue arises with your order, please contact us first. Our support team will always work with you to find a fair solution. Each request is reviewed individually, and we will always propose the solution best suited to your situation.
Returns and exchanges (change of mind)
We accept returns and exchanges within 30 days from the date you receive your order.
To be eligible for a return, items must:
- Be new, unworn, and unused, with their tags attached.
- Be returned in their original packaging.
All returns must be approved in advance. Items returned without prior authorization cannot be processed and will not be eligible for a refund.
For returns due to a change of mind, return shipping costs are the customer's responsibility. Initial shipping costs are non-refundable. If a returned item shows signs of use or is incomplete, we may apply a reasonable deduction corresponding to the loss in the item's value or refuse the return.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, incorrect, or incomplete, please contact us within within 48 hours of delivery so that we can process your request as quickly as possible, and in all cases within a maximum of 30 days.
To review your claim, we need the following information:
- Your order number.
- Clear photos and/or a video showing the problem, including the product, its labels, and its packaging.
- A brief description of the problem encountered.
Claims that cannot be verified using the requested information cannot be approved. Providing all the necessary information allows us to process your request quickly, in most cases without requiring you to return the item.
Once the claim has been verified, we will offer the most appropriate solution in the following order:
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Replacement or reshipment of the item, or the affected portion, free of charge; or
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A partial refund or store credit if you keep the item; or
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An approved return with a refundwhen a replacement is not possible or has not resolved the issue.
A full refund is one possible solution under this procedure, but it is not automatically the first solution offered. In many cases, we will not require you to return the item, saving you time and shipping costs. Whether a return is required is determined by us when reviewing your claim.
Late or delayed deliveries
Delivery times are estimates, and occasional delays may occur due to the carrier. A delay does not automatically entitle you to a refund. If your order has not arrived within the estimated timeframe, contact us. We will carry out the necessary checks with the carrier and agree with you on an appropriate additional delivery timeframe. If the order still has not been delivered by the end of this additional timeframe, we will offer a reshipment or, where this is not possible, a refund. Orders delivered while a late-delivery claim is in progress are not eligible for a refund on this basis.
How to return an item
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Contact us at contact@parisfemme.com.
- We will review your request and, if approved, provide you with the return instructions and address.
- Ship the item within 14 days of approval.
Please do not return any item without prior authorization. Unauthorized returns will not be eligible for a refund. We recommend using a tracked shipping service and keeping your proof of postage until your return has been finalized.
Return inspection
Approved returns are inspected upon arrival to verify that they comply with the conditions of this policy. If a returned item does not comply with these conditions, we may apply a proportional deduction or refuse the refund and offer to return the item to you.
Refunds are processed only after receipt and inspection of the returned item, unless another solution has been agreed in writing.
Refunds
Approved refunds are issued to the payment method used for the order within 7 business days following receipt and inspection of the returned item, or, when no return is required, after agreement on the proposed solution. Depending on your payment provider, additional time may be required before the refund appears in your account.
If you encounter a problem with your order, please contact us before opening a dispute with your payment provider. Direct contact with our team is always the fastest way to find a solution.
Your legal rights
Nothing in this policy limits your legal rights as a consumer, including the statutory conformity warranty applicable in your country.
Contact us
If you encounter a problem with your order, please contact our customer service team as soon as possible. We are committed to reviewing your request promptly and working with you to find a fair and appropriate solution.
Email: contact@parisfemme.com
NEED HELP?
Email: contact@parisfemme.com
Phone (France): +33 6 44 65 70 62
Website : www.ParisFemme.com
Thank you for choosing Paris Femme – Your satisfaction is our priority! 💕
Operating company:
MIDDLETON LIMITED
Registration number: 80285400
Registered office address:
Flat 5, 4/F,
Won Hing Building,
74–78 Stanley Street,
Central,
Hong Kong
Contact address:
Tour Oxygène
10–12 Boulevard Marius Vivier Merle
69003 Lyon
France
