Welcome to the Paris Femme FAQ! Here you will find answers to the most frequently asked questions about our products, deliveries, returns, and much more. If you cannot find what you are looking for, please feel free to contact us at contact@parisfemme.com.
01
ORDERS
Orders & Payments
1. How do I place an order on Paris Femme?
Select your items, add them to your cart, and proceed to checkout through our secure system.
We accept bank cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
2. My payment was declined. What should I do?
Check the available funds on your card.
Make sure your payment information is correct.
Try another payment method or contact your bank.
3. Can I modify or cancel my order?
Once your order has been placed, we quickly process shipments. Contact us immediately at contact@parisfemme.com if you would like to modify or cancel your order.
02
SHIPPING
Delivery & Tracking
4. What are the delivery times?
Processing: 1 to 3 days (Monday to Sunday).
Delivery: 8 to 12 business days (France, Belgium, Germany, Israel, Czechia, Switzerland).
Free delivery everywhere!
5. How can I track my order?
As soon as your order is shipped, you will receive a tracking number by email or SMS.
You can track your package in real time via the link provided.
6. Do you deliver to countries other than France?
Yes! We deliver to France, Belgium, and Germany within the same timeframes.
03
After-Sales Service
Returns & Refunds
7. What is your return policy?
Time limit: 30 days after receipt.
Conditions: New, unworn items with tags and original packaging.
